Customer Service Inspector

10-Hour Customer Service Inspector- Class Schedule

Note:  all classes are 9 am to 3 pm.

Start  Date	End  Date	Location	Course  Number	Register	Map
01-12-12	01-13-12	Harlingen Water Works Warehouse    114 N L. Street Harlingen, Texas 78550	12-0173-01	Register
01-30-12	01-31-12	HAC Training Room 5005 W. Royal Lane, Suite 170 Irving, Texas 75063	12-0173-01b	Register
02-28-12	02-29-12	HAC Training Room  5005 W. Royal Lane, Suite 170 Irving, Texas 75063	12-0173-02	Register
03-01-12	03-02-12	Fort Bend County WC & ID #2 Wastewater Treatment Plant Training Room, 902 Corine St. Stafford, Texas 77477	12-0173-03a	Register
03-22-12	03-23-12	City of San Marcos Activity Room 501 E. Hopkins Street San Marcos, Texas 78666	12-0173-03b	Register
04-12-12	04-13-12	City of Murphy Public Works Department 206 N.  Murphy Road Murphy, Texas 75094	12-0173-04	Register
05-14-12	05-15-12	The Woodlands Joint Powers Agency - Field Office 5406 Research Forest Drive The Woodlands, Texas 77381	12-0173-05a	Register
05-15-12	05-16-12	HAC Training Room 5005 W. Royal Lane, Suite 170 Irving, Texas 75063	12-0173-05b	Register
06-27-12	06-28-12	HAC Training Room 5005 W. Royal Lane, Suite 170 Irving, Texas 75063	12-0173-06	Register
07-19-12	07-20-12	City of Lubbock Water Utilities 402 Municipal Drive Lubbock, Texas 79403	12-0173-07	Register
08-16-12	08-17-12	City of Beaumont Water Utilities 1350 Langham Road Beaumont, Texas 77707	12-0173-08	Register
09-20-12	09-21-12	HAC Training Room 5005 W. Royal Lane, Suite 170 Irving, Texas 75063	12-0173-09	Register
10-22-12	10-23-12	Ector County ISD  701 Vine Avenue Odessa, Texas 79763	12-1073-10	Register

 

For assistance call 972/823-880

Customer Service Inspector (CSI) – 10-Hour Course

Cost:  $210.00

Hours:  10

TCEQ Course Code 0173

 

Description

This course is primarily designed to provide the necessary training for individuals who have met the TCEQ requirements and wish to obtain a Customer Service Inspector license.  The holder of the Customer Service Inspector license may perform a Customer Service Inspection, (CSI), as outlined by the rules and regulations as provided by the Texas Commission on Environmental Quality, (TCEQ).  Other licensed individuals may also receive valuable information relating to their fields.

 

Completing this course provides continuing education credit for the following licenses:

 

Prerequisites:

While there are no prerequisites to attend the Customer Service Inspector course, there are prerequisites for taking the Customer Service Inspector’s exam to obtain the CSI license.

 

 

The prerequisites are:

 

 

  RULE §30.90.   Qualifications for Initial License.

(a)    To obtain a license, an individual must have:

(1)    met the requirements in Subchapter A of this chapter (relating to Administration of Occupational Licenses and Registrations);

 

 

(2)    received a high school diploma or equivalent certificate;

 

 

(3)    completed an approved customer service inspector training course;

 

 

(4)    worked at least two years in an approved area which includes, but is not limited to:

(A)   operation or maintenance of a public drinking water treatment or distribution system;

(B)    performing activities requiring a master or journeyman plumbing license;

(C)    conducting building or construction inspections; or

(D)    performing duties related to this profession approved by the executive director.

 

 

(b) One year of college (32 semester hours) or an additional 20 hours of training credits may be substituted for one year of the experience requirement.

 

 

 

 

Topics:

 

 

 

 

• TCEQ Need to Know Criteria for Customer Service Inspectors
• Customer Service Inspection Introduction
• RG-206
• Subchapter C    
• Subchapter A    
• Definitions        
• Regulations

§  Federal

§  State

§  Local                     

·         Customer Service Agreement

·         Customer Service Inspection Certificate

·         Backflow Prevention Assembly Test and Maintenance Report

·         Assessment of Hazard and Selection of Assemblies

• Terminology and Definitions
• Hazard Evaluation
• Methods of Backflow Prevention and How Each Method Prevents Backflow

·         Specialty Assemblies

·         Temperature and Pressure

·         Other Devices

• Thermal Expansion

• Water Column Pressure
• Atmospheric Pressure
• PSIG – PSIA
• Vacuums            
• Siphons               
• Barometric Loop
• Venturi Effect
• Aspirator Effect

·         Lead     

·         How to Reduce Exposure to Lead

·         Testing For Lead

·         Requirements

·         Types of Customer Service Inspections

·         Special Considerations

·         The Customer Service Inspection            

·         Standard of Competency

 

 

 

 

Audience

 

• Individuals holding a BPAT license
• Individuals holding a CSI license
• Individuals holding a Water Operator license
• Individuals holding a Landscape Irrigator license
• Individuals holding a Water Treatment Specialist license